Terms And Conditions -

TERMS AND CONDITIONS

There is a 1 hour minimum charge on all jobs. After the first 1 hour , we charge the standard hourly rate and fuel charge .
Arrival time on any job is estimated and can vary according to driving , weather conditions and out of our control delays for which we cannot be held responsible for any customer loses we will endeavour to be on time.
A2Z Removals and Packing are insured for public liability £5 million and also goods in transit for £15,000 our insurance covers items in transit only from moving from within the property to the van for the journey and then unloading in the destination property only. We advise you check your contents’ insurance over and make sure you have coverage for your destination property .
It’s the customer’s responsibility to pack everything properly unless previously requested, We do not accept responsibility for damages caused by poor packing.
It’s the customer’s responsibility to dismantle units, system, furniture and beds before our arrival or reassembly items of any items at the destination unless previously arranged.
It’s the customer’s responsibility to make sure that all items will fit in the new premises. We are not insured to remove doors or to make alterations to the property unless fully checked and agreed.
If any delay is caused by the customer which increases the amount of time over the quoted/estimated amount, we reserve the right to add an extra cost to the final bill.
When booking we require a 50% non-refundable deposit either based on the estimated figure or pre quoted figure to cover our initial expenses, and in case of changes or cancellation of the booking after it is already confirmed or if you change or cancel the booking within 24 hours before the job you will be charged in full as we will lose a considerable amount of money due to allocation of the scheduled day with staff vehicles and time etc. But we do take into consideration certain extreme circumstances.
When quoting for your removal, A2Z Removals And Packing Company will usually give You a total price based on what vehicle/s are required, mileage costs and staffing costs, amongst other factors. Included in these calculations will be the time allocated for the move with no unforeseen delays.
If there is a delay on completion of property purchase or keys not being released etc, then staff costs can increase.
These extra costs are covered by implementing a waiting time charge , we will levy a charge of £70 per hour within reason .